Returns, Refunds & How We Handle Complaints at Barbican Flowers

Our Fresh Flowers Guarantee in Barbican

At Barbican Flowers, the satisfaction of our local customers remains at the heart of everything we do. As a trusted, independent Barbican florist, we take immense pride in sourcing only the freshest flowers for households and businesses in the Barbican area. Our team works hard to ensure each arrangement arrives looking beautiful and vibrant, reflecting our commitment to quality and customer care.

Damaged-on-Arrival Policy

Very rarely, despite our meticulous packing standards, a bouquet or floral arrangement may be damaged while in transit. If your flowers arrive with visible damage, please contact us as soon as possible on the same day of receipt. We kindly ask you to retain the packaging and take clear photographs to help us assess the issue swiftly. Your photos enable us to improve our services and process your claim efficiently. We always strive to resolve any situation with minimal inconvenience to you.

Freshness Window & Flower Longevity

We stand behind our fresh flowers guarantee for all Barbican deliveries. Barbican Flowers guarantees the freshness of our bouquets for a minimum of 5 days from the time of delivery, provided the care instructions included with your order are followed. Each arrangement is freshly prepared on the day of dispatch and delivered promptly to ensure maximum vase life. Please note certain delicate blooms may have a naturally shorter vase life, which will be specified in your care guide if relevant.

Refund & Replacement Options

If your flowers do not meet our freshness guarantee or are damaged upon arrival, Barbican Flowers offers flexible solutions for our valued customers. You may be eligible for a full refund or a complimentary replacement bouquet, based on your preference and the circumstances of each order. For eligibility, please notify us on the day of delivery or within 24 hours for freshness concerns, supplying images and your order details. Our team will review your case promptly and agree the best resolution with you.

Refunds will be processed using your original payment method within five working days of confirmation. If you select a replacement bouquet, we will prioritise your order and arrange a swift redelivery at no additional cost. Our goal is to ensure complete satisfaction with every flower delivery we make in the Barbican area.

How to Make a Complaint

If you are unhappy with your experience for any reason —whether related to quality, delivery, or service— we encourage you to contact Barbican Flowers so we can address your concerns without delay. Complaints can be made by contacting us through your original ordering channel or via our website contact form, quoting your order reference and describing the issue. Our customer care team will acknowledge your complaint within one working day and aim to provide a resolution within three working days, keeping you informed throughout.

As a reputable Barbican florist, we value your feedback and use it to maintain the high standards our local clientele know us for. It is our pledge to put things right promptly, reflecting our commitment to honesty, reliability, and the lasting beauty of every flower we deliver.

Trusted, Local Flower Delivery in Barbican

From individual bouquets to grand displays for events or offices, Barbican Flowers is proud to serve our neighbours with outstanding floristry and caring after-sales support. Thank you for choosing us as your local florist — your trust inspires us to keep delivering excellence, every time.