Barbican Flower Delivery T&Cs | Online Orders & Regulations

Barbican Flowers Online Delivery Terms & Conditions

Terms & Conditions for Online Flower Delivery in Barbican

These Terms & Conditions set out the rules for using the Barbican Flowers online shop for ordering and sending flowers and related products. Please read these terms carefully before placing an order. By accessing, browsing, or using this website to order flower delivery in Barbican and the surrounding areas, you agree to comply with and be bound by these terms. If you do not agree with any part of the Terms & Conditions, please do not use our service.

1. Applicability

These Terms & Conditions apply to all online flower delivery orders placed with Barbican Flowers by customers in Barbican, the City of London, and surrounding areas. These terms constitute the entire agreement between Barbican Flowers and their customers and supersede any other communications.

2. The Order Process

2.1 Product Selection: Browse the collection of floral arrangements and products on the Barbican Flowers website. Each product listing includes a description and price. Images are for illustrative purposes and variations may occur due to the seasonal nature of flowers.

2.2 Placing an Order: To place an order, select the desired products and add them to your basket. Proceed to checkout, following the on-screen instructions to provide recipient delivery details, card message (if required), and contact information.

2.3 Order Confirmation: Upon completing the purchase, you will receive an order confirmation on-screen and (if applicable) by electronic communication. Barbican Flowers reserves the right to refuse or cancel orders at its discretion, including for suspected fraud or if products are unavailable.

2.4 Availability: All orders are subject to acceptance and the availability of the chosen flowers. If an item is unavailable, we may substitute products with blooms of equal or greater value and similar style without prior notice, in accordance with the industry standard for perishable goods.

3. Flower Delivery

3.1 Delivery Areas: Barbican Flowers provides flower delivery to Barbican and neighbouring areas within a specified radius (as indicated on our website). Please ensure the delivery postcode is within our local delivery zone before proceeding.

3.2 Delivery Times: Delivery slots and times depend on local demand and seasonal variation. While we endeavour to deliver flowers on the date and within the timeframe selected at checkout, delivery times are not guaranteed, especially around peak periods such as Valentine’s Day and Mother’s Day.

3.3 Delivery Information: Accurate delivery details must be provided. Barbican Flowers cannot accept liability for failed or delayed delivery due to incorrect or incomplete addresses. If the recipient is unavailable at the time of delivery, our driver may leave the flowers in a secure location or with a neighbour, as appropriate, and notify the recipient accordingly.

3.4 Delivery Charges: Delivery charges are displayed before you finalise your purchase. These charges are non-refundable except where products have not been delivered due to our error.

4. Payments

4.1 Accepted Methods: Payment for all flower orders must be made in full before delivery via the methods listed at checkout. These may include debit or credit cards and, where offered, other secure online payment gateways.

4.2 Pricing: Prices shown include VAT (where applicable) and are in British Pounds (GBP). We reserve the right to change product prices at any time but will honour the price shown at the point of order confirmation.

4.3 Payment Security: We use secure third-party payment processors to handle all transactions. We do not store or have access to your payment card details after they are entered during checkout.

5. Cancellations, Amendments, and Refunds

5.1 Cancellations: If you need to cancel your order, please do so as soon as possible. Orders may usually be cancelled for a full refund up to 24 hours before the scheduled delivery date, provided no irreversible preparation has started (e.g., cutting and arranging fresh flowers). After this period, cancellation may not be possible, or a charge may apply for wasted materials.

5.2 Amendments: For amendments to order details (such as recipient name, address, or message), please contact us promptly. We will accommodate reasonable changes where operationally possible but cannot guarantee amendments after the order has been prepared or dispatched.

5.3 Refunds: Refunds for cancellations (where applicable), failed deliveries due to our error, or damaged or faulty products will be processed promptly via your original payment method. Please contact us within 24 hours of delivery with photographic evidence if flowers arrive in an unsatisfactory condition, so that we can assess the issue and arrange a resolution.

5.4 Returns: Due to the perishable nature of flowers, returns are generally not accepted. However, we are committed to customer satisfaction and encourage you to contact us if there are any issues with the delivered product.

6. Substitutions & Seasonal Availability

6.1 Substitutions: While we strive for accuracy, flower varieties and colours shown online may vary due to seasonal availability or market conditions. If a specific flower or foliage is unavailable, we reserve the right to substitute it with an alternative of equal or higher value and similar appearance. This ensures that your recipient receives a beautiful arrangement on time.

6.2 Special Requests: Please use the order notes section at checkout to advise of any allergies, preferred flowers, or requests. We will do our best to accommodate, but requests cannot be guaranteed and are subject to availability.

7. Quality & Freshness Guarantee

Barbican Flowers is committed to delivering fresh, high-quality flowers. All blooms are checked for quality prior to dispatch. Should you or your recipient have concerns about the freshness or condition of your flowers, contact us within 24 hours of delivery for a review and possible remedy.

8. Liability

8.1 No Consequential Loss: Barbican Flowers shall not be liable for any indirect, consequential, or special loss, damage, costs, or expenses arising from the use of our website or flower delivery service, including but not limited to missed occasions, loss of goodwill, or emotional distress.

8.2 Force Majeure: We are not liable for non-performance or delay due to events outside our reasonable control, such as adverse weather, transport disruption, strikes, or supply chain shortages.

8.3 Maximum Liability: Our maximum liability to you for any claim arising (whether in contract, tort, or otherwise) shall not exceed the value of the order in question.

9. Use of Website

9.1 Intellectual Property: All content on the Barbican Flowers website, including images, logos, and text, is owned or licensed by Barbican Flowers and protected by intellectual property law. Unauthorised use or reproduction is prohibited.

9.2 Accuracy: While we strive to ensure that all descriptions and prices are accurate, errors may occasionally occur. If we identify a pricing or product error after your purchase, we will contact you for further instructions.

10. Privacy & Data Protection

We are committed to protecting your personal information. Please review our Privacy Policy for details on how we collect, use, and protect your data. Your data is only used to process your order, provide our services, and communicate with you regarding your purchase.

11. Governing Law & Jurisdiction

These Terms & Conditions and all use of Barbican Flowers’ online services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or relating to these terms shall be subject to the exclusive jurisdiction of the English courts.

12. Amendments to Terms & Conditions

Barbican Flowers reserves the right to amend these Terms & Conditions at any time. Changes will take effect when posted on this website. Your continued use of our site following any such changes indicates your acceptance of the new terms.

13. General Information

13.1 Severability: If any provision of these Terms & Conditions is deemed invalid or unenforceable, it shall not affect the validity and enforceability of the remaining provisions.

13.2 Waiver: No failure or delay by Barbican Flowers in exercising any right under these terms shall constitute a waiver of that right.

13.3 Entire Agreement: These Terms & Conditions represent the entire agreement between the customer and Barbican Flowers in relation to online flower ordering and delivery.

14. Contact

If you have any questions regarding these Terms & Conditions or require assistance with your order, please get in touch using the contact form on our website or by using the most up-to-date channels found on our contact page.

These Terms & Conditions apply specifically to retail customers ordering flower delivery through Barbican Flowers’ online store for Barbican and nearby locations. Thank you for choosing us for your local flower delivery needs.